How to stay safe, set limits, and disengage without making things worse. Covers verbal abuse, threatening behaviour, and when to involve a manager or call for help. Real WHS angle here too — employers have a duty to protect staff from customer aggression.
Fully interactive. Quiz-driven. Legally grounded.
Less box-ticking. More genuine understanding.
Please note — the module will be delivered within 24 hours of receiving payment OR 48 hours after branding information is received.
How to stay safe, set limits, and disengage without making things worse. Covers verbal abuse, threatening behaviour, and when to involve a manager or call for help. Real WHS angle here too — employers have a duty to protect staff from customer aggression.
Fully interactive. Quiz-driven. Legally grounded.
Less box-ticking. More genuine understanding.
Please note — the module will be delivered within 24 hours of receiving payment OR 48 hours after branding information is received.
