What is Personal Information?

Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether it is recorded in a material form or not.

This may include names, email addresses, phone numbers, job titles, company names, and any other information that could identify a person.

What Personal Information We Collect

2.1 Contact and Account Information

• Full name and job title
• Business name and ABN
• Email address and phone number
• Business mailing address

2.2 Project and Content Information

• Documents, files, videos, audio, and other materials uploaded to our platform for conversion into eLearning content
• Project briefs, feedback, and correspondence related to your project
• Any personal information contained within the files you submit to us

2.3 Financial Information

• Invoicing details including business name, ABN, and billing address
• Note: e-Fuse does not directly collect or store credit card or bank account details — payment processing is handled by third-party payment providers

2.4 Website and Technical Information

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs and device information
• Cookies and similar tracking technologies (see Section 9)

How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you when you contact us, request a quote, or engage our services
• When you upload files or submit content via our website upload portal
• Through email, phone, or other communications with us
• Automatically when you visit our website via cookies and analytics tools
• From third parties such as referral partners or publicly available sources, where relevant to our services

Where practicable, we will collect personal information directly from the individual concerned. We will always tell you why we are collecting your information at or before the time of collection.

Why We Collect and Use Personal Information

We collect and use personal information for the following purposes:

• To provide our eLearning conversion and development services
• To communicate with you about your project, including sending quotes, updates, and invoices
• To process payments and maintain financial records
• To respond to enquiries, feedback, and complaints
• To improve our website, services, and business processes
• To send you relevant business updates, service announcements, or marketing communications (where you have consented or where permitted by law)
• To comply with our legal and regulatory obligations

We will not use your personal information for any purpose that is unrelated to the above without first obtaining your consent.

How We Handle Content You Submit

When you upload documents, presentations, videos, audio files, or other materials to e-Fuse for conversion into eLearning content, those files may contain personal information about third parties (such as your employees, customers, or students).

We handle submitted content as follows:

• We use submitted files solely for the purpose of completing your project
• We do not use your submitted content for our own marketing, portfolio samples, demonstrations, or staff training without your prior written consent
• Access to your files is restricted to e-Fuse team members and contractors who need access to complete your project, all of whom are bound by confidentiality obligations
• Files are retained for up to 12 months after project completion and then securely deleted, unless a different retention period is agreed in writing or required by law

You are responsible for ensuring you have the appropriate authority and consents to share any personal information contained in files you submit to us.

Disclosure of Personal Information

We do not sell, rent, or trade personal information to third parties.

We may disclose personal information to:

• Our employees and contractors who assist in delivering our services, on a need-to-know basis and subject to confidentiality obligations
• Third-party service providers who assist us in operating our business, such as cloud storage providers, project management platforms, email services, and payment processors — these providers are required to handle personal information in accordance with applicable privacy laws
• Professional advisors including lawyers, accountants, and insurers, where necessary
• Government agencies, regulators, or law enforcement bodies where required or permitted by law

Where we engage third-party service providers, we take reasonable steps to ensure they have appropriate privacy and security practices in place.

Overseas Disclosure

Some of our third-party service providers (such as cloud storage or software platforms) may store or process data on servers located outside Australia, including in the United States or the European Union.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle the information in a manner consistent with the Australian Privacy Principles. By using our services, you consent to your personal information being transferred to overseas recipients where necessary for the delivery of our services.

Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

• Secure file upload and storage using encrypted cloud infrastructure
• Access controls restricting who can view personal information
• Use of password-protected systems and secure communications
• Regular review of our security practices

While we take these steps to protect your information, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to take care when sharing sensitive information online.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your experience and help us understand how our site is used.

We may use cookies and analytics tools (such as Google Analytics) to:

• Remember your preferences and settings
• Analyse website traffic and usage patterns
• Improve our website content and performance

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. Analytics data is aggregated and generally does not identify individuals. Where analytics tools involve the transfer of data to overseas providers, please refer to Section 7.

Marketing Communications

From time to time, we may send you information about our services, industry news, or updates that we think may be of interest to you.

We will only send marketing communications where:

• You have consented to receiving them; or
• We are permitted to do so under the Spam Act 2003 (Cth) (for example, where you are an existing client and the communication is related to our services)

You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. We will process opt-out requests promptly.

Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date.

To make an access or correction request, please contact us using the details in Section 13. We will respond to your request within a reasonable timeframe (generally within 30 days).

In some circumstances, we may be unable to provide access (for example, where doing so would unreasonably impact the privacy of another individual, or where access is otherwise restricted by law). If we deny access, we will provide written reasons.

We do not charge a fee for making an access request, though we may charge a reasonable fee to cover the cost of providing access in some circumstances.

Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint with us by contacting us using the details in Section 13.

We will acknowledge your complaint within five (5) business days and aim to resolve it within thirty (30) days. If we are unable to resolve your complaint to your satisfaction, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

Contact Us

For any privacy-related questions, requests, or complaints, please contact our Privacy Officer:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. The updated policy will be posted on our website with a revised "Last updated" date.

We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.